Cengage Learning Senior Systems Engineer in Raleigh, North Carolina

Overview:

WebAssign, part of Cengage, is dedicated to education technology and is seeking a Systems Engineer to join our team. Our business goal is to provide dynamic and comprehensive on-line learning experiences for instructors and students in Higher Education. The Systems Engineer position is responsible for the 24x7x365 operations, support, and maintenance for a wide range of enterprise systems. This role will provide you the opportunity to use your technical skills to impact education and influence better infrastructure design.

Responsibilities:

Focus on Systems Engineering for application platform support. Assist with application integration and troubleshooting in the infrastructure for a complex application environment, including management of dependencies on services, platforms, and other applications within the WebAssign & Cengage infrastructure. Work closely with the DevOps team on the creation and operation of process automation and tooling to implement standards and processes.

Essential Duties/Responsibilities:

  • Assist in the planning, development and implementation of new technology to improve performance and stability of WebAssign’s suite of Software-as-a-Service products

  • Act as a consultative resource for our application teams to provide technical guidance, standards, knowledge and understanding of processes and tools to deliver Internet facing learning products and services.

  • Ownership and support of monitoring tools.

  • Assist in implementation of security best practices and initiatives at all levels of the infrastructure.

  • Resolve issues working with cross-departmental teams (customer support, application development, vendors, network & database administrators, etc)

  • Ensure maximum uptime of our hosted environments, including production, staging, testing, content, and development environments.

  • Must be able to work on-call and after hours for maintenance when needed (typically 1 week per month)

  • Keep up to date with developments in the e-Learning, technology, and Systems Engineering fields through educational and other information resources and make our team aware of possible applications for new technologies and methods.

  • Use your technical knowledge to perform systems and equipment technology assessment, system performance analysis, system integration planning, specification development, testing and evaluation, and system concept formulation / design / analysis

  • Document solutions, including planning, build and maintenance plans.

Qualifications:

  • Bachelor's degree in Information Systems, Computer Science, Business or Engineering or equivalent job related experience.

  • Minimum of 3 to 5 years of experience in systems / network / virtualization / storage administration involving installation, support, and maintenance

  • Must have an excellent command of:

  • CentOS/Red Hat Linux and/or FreeBSD Linux Operating Systems

  • Apache web application environments

  • Configuration management tools and methods

  • Virtualized environments (VMware preferred) – administration, configuration, and maintenance

  • Load balancers / local traffic managers (F5)

  • Scripting in Shell, PHP, Python, and/or PERL

  • Experience in working with and managing third party service providers in support of application technology platforms.

  • Experience with networking concepts (routing, VLANs, vPCs), Network Services (DNS, DHCP, and SNMP), and familiarity with the TCP/IP protocol suite

  • Must possess experience designing, building, maintaining, migrating, tuning, administering, supporting, and problem solving in complex server environments, working collaboratively with applications, network and systems teams to resolve problems.

  • Must have excellent written and oral communications, including technical documents, and process documents, and ability to translate business requirements into information systems solutions.

Preferred

  • Experience with Cisco UCS, and NetApp storage (prefer Clustered Data OnTap)

  • This position demands a well-organized, action-oriented team player with the ability to prioritize daily work, change directions quickly, and work on multiple projects simultaneously.

  • Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals and effectively execute projects in a cross-functional environment.

Requisition ID 2017-3289

Job Locations US-NC-Raleigh

Posted Date 6/2/2017

Job Function Information Technology